FAQ
We’ve got answers! Browse our FAQs to find information about orders, shipping, returns, and more.
General
What is Fursbliss?
Fursbliss is a premium pet store offering high-quality, stylish, and functional products for dog owners. From cozy beds and durable toys to grooming essentials and accessories, we carefully curate our collections to bring you the best for your furry friend.
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. We accept all major payment methods for a seamless shopping experience.
Do you offer discounts or promotions?
Yes! New subscribers get 10% off their first order when they sign up for our newsletter. We also run seasonal promotions stay tuned by subscribing!
How can I contact customer support?
We’re happy to help! You can reach us through our Contact Us page or email us directly. We’ll respond as soon as possible to assist you.
Shipping
How much does shipping cost?
- Standard Shipping: $4.99
- Free Shipping: Available on orders over $50
How long does shipping take?
Orders are typically delivered within 2–5 business days after processing. You’ll receive tracking details once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email, so you can monitor its journey to your doorstep.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please check your tracking details. If you need further assistance, contact us, and we’ll work to resolve the issue.
Returns & Refunds
What is your return policy?
We offer 14-day returns for unused products in their original packaging. If you’re not satisfied, you can request a return within this period.
How do I start a return?
To initiate a return, please contact us with your order details. We’ll provide instructions on how to send your item back.
Do you offer refunds?
Yes! Once we receive and inspect the returned item, we’ll process your refund within 5 business days back to your original payment method.
What if my item arrives damaged or defective?
We’re sorry for the inconvenience! If you receive a damaged or defective item, contact us immediately, and we’ll send a replacement or issue a refund.
Are there any items that can’t be returned?
For hygiene reasons, certain pet items may not be eligible for return. If you’re unsure, please reach out before initiating a return request.